Last updated: January 2026
1. About This Policy
Passion Cleaning Services ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Your name, phone number, and email address
- Your property address or suburb for service delivery
- Information about the cleaning services you require
- Payment information (processed securely through third-party providers)
- Communications between you and us (emails, phone calls, messages)
3. How We Collect Information
We collect information when you:
- Submit a quote request or contact form on our website
- Call or email us directly
- Book or engage our cleaning services
- Interact with us on social media
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver the cleaning services you have requested
- Process payments and send invoices
- Communicate with you about your bookings or account
- Improve our services and website
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Disclosure of Information
We may disclose your information to:
- Our cleaning staff and contractors who deliver services to you
- Payment processors and accounting software providers
- IT service providers who support our website and systems
- Government or regulatory bodies if required by law
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. We retain your information only for as long as necessary to deliver services or as required by law.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal obligations)
- Opt out of any marketing communications
To exercise these rights, contact us at [email protected].
8. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some features of the site.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Passion Cleaning Services
PO BOX 4584, Casula NSW 2170
Phone: (02) 4067 5395
Email: [email protected]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.